Refund policy

Last updated: January 1, 2026

Returns

We accept return or refund requests within 7 days of delivery.

To request a return, contact us at thecalmaclub@hotmail.com within 7 days of receiving your order and include:

  • Your order number

  • Clear photos of the issue (if applicable)

Requests made after 7 days from delivery will not be accepted.

Return Eligibility

To qualify for a return or refund, items must be:

  • Unworn, unused, and unwashed

  • In original condition

  • Free from stains, damage, or alterations

Items that do not meet these conditions are not eligible.

Returns sent without prior approval will be rejected.

Return shipping costs are paid by the customer, unless the item is defective or incorrect.

Non-Returnable Items

The following cannot be returned or refunded:

  • Sale or discounted items

  • Gift cards

  • Sample items

  • Intimate or hygiene-sensitive items (e.g. underwear, socks, swimwear, masks)

  • Items that have been worn, washed, altered, or damaged

  • Items returned more than 7 days after delivery

  • Correctly produced items that are no longer wanted

  • Orders delayed due to incorrect or incomplete customer information

Order Cancellations

Orders can only be canceled before production begins.

Once processing or production has started, cancellations or refunds are not guaranteed.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos. We will review and provide an appropriate solution.

Shipping Delays

Delivery times are estimates and not guaranteed.

We do not offer refunds or compensation for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Incorrect or incomplete customer information

  • Changes requested after placing the order

Refunds

If your request is approved:

  • Refunds are sent to the original payment method

  • Refunds are processed in USD (United States Dollars)

  • Processing takes 7–10 business days (bank processing time not included)

Lost Packages

Claims for packages marked as delivered but not received, or lost in transit, must be submitted within 7 days of the estimated delivery date.

Currency & Conversion

All prices and transactions are processed in USD.

If you pay in another currency, your bank or payment provider may apply conversion rates or fees.

Refunds are issued in USD. We are not responsible for differences caused by exchange rates or conversion fees.

Final Sale & Agreement

By placing an order with The Calma Club, you confirm that you have read and agree to this Returns & Refunds Policy.